Use Case / Customer Service
Prevent Fraudulent Claims and Impersonation in Customer Service
The customer service industry faces increasing challenges with fraudulent claims and impersonation, particularly in the ID & V process. Wilty helps prevent this with deepfake and shallowfake detection.
The Challenge
Fraudulent accounts and claims threaten operational efficiency.​
Fake media submissions undermine trust in identity verification processes.​
Disruptions from fraud detection costs and slowdowns in customer service.
The Solution
Wilty integrates into your ID & V processes, seamlessly detecting deepfakes and shallowfakes in real-time. This ensures you only engage with legitimate customers, while minimizing operational costs.
How It Works
Real-Time Fraud Detection: Prevent fake accounts and fraudulent claims during identity verification.
Seamless Integration: Easily integrates with existing customer service and claims systems to detect fake media at submission.
Scalable & Reliable: Designed for enterprise use, it scales with your growing customer service needs.
Additional Benefits
Improved Customer Trust: Ensure customers trust your verification system by validating media authenticity.
Enhanced Security: Stop fraud before it starts by verifying identity in real-time.